Refund Policy
Returns, Refunds, and Warranty Policy
We value the quality of every product and the user experience of every customer.
As a seller of power tools, we understand the importance of reliability, durability, and after-sales support. We are confident in the quality of the products we sell, and we hope that when you encounter a product issue, you will receive a clear, timely, and responsible solution.
The following policies apply to the relevant products sold in our store.
1. 14-Day Returns and Refunds
If you need to request a return or refund within 14 days of the delivery date, please contact our customer service team promptly.
To help us quickly verify your order and the product’s condition, please provide the following when submitting your request:
- Order number;
- A brief description of the product issue;
- Photos or videos that clearly show the product’s condition or the issue.
Upon receiving all required information, we will review your request within 24 hours and provide an appropriate resolution.
If your request requires returning the item, we will provide you with specific return instructions and relevant guidelines. Please do not ship the item back until you have received these instructions to ensure your return is properly identified and processed in a timely manner.
2. Return and Exchange Shipping Costs
If a return or exchange is due to a product quality issue and has been verified by our after-sales team, we will cover the return shipping costs associated with the return or exchange.
If a return or exchange is not due to a product quality issue, the customer is responsible for the return shipping costs.
We aim to ensure that customers do not incur any additional reasonable return costs when a product has a genuine quality issue; however, for returns or exchanges not caused by quality issues, the customer is responsible for the corresponding return shipping costs.
3. Refund Processing
For approved return requests, we will process the refund within 48 hours after we receive and verify the returned item.
Refunds will generally be issued to the original payment method used.
Please note that after a refund is processed, the actual time it takes to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or third-party payment platform.
We will do our best to minimize internal processing time and keep you updated on the refund status.
4. One-Year Product Warranty
We provide a one-year warranty for eligible power tool products, effective from the date of purchase.
If the product develops quality or functional issues during normal use, please contact us and provide:
- Order number;
- A description of the issue;
- Photos or videos that clearly illustrate the problem.
Upon receiving all required information, we will complete our review within 24 hours and provide an appropriate solution based on the actual situation.
We believe that after-sales service should not end once an order is completed, but should continue to provide you with reliable support throughout the product’s actual use.
5. Why Photos or Videos Are Needed
The usage conditions and symptoms of malfunctions for power tools may vary.
Photos or videos help our after-sales team more accurately assess the product’s condition, reduce unnecessary back-and-forth communication, and determine the appropriate course of action more quickly.
Providing clear and relevant information helps us resolve your issue more efficiently.
6. Our Commitment to Product Quality
We believe that product quality is reflected not only in the specifications and descriptions on the sales page but also in how we address and resolve issues when they arise.
We want every tool to truly perform the tasks it is designed for. If a product fails to meet reasonable expectations, we will thoroughly investigate the specific circumstances and proactively provide a solution.
Reliable products, along with timely and responsible after-sales support, are the basic guarantees we strive to provide to every customer.
7. How to Contact Us
To request a return, refund, or warranty service, please contact our customer service team and provide:
Order Number + Description of the Issue + Relevant Photos or Videos
We will review your request and provide a resolution within 24 hours of receiving all required information.
For orders that meet the refund criteria and require the return of merchandise, we will process the refund within 48 hours after receiving and verifying the returned items.
Our goal is simple: to make your shopping experience worry-free and ensure that any issues are addressed seriously and promptly.