FAQ

 

1. Do I need an account to place an order?
No. You can place an order as a guest. Creating an account makes it easier to view your order status and order history.

2. How do I know if my order was successfully placed?
After your order is submitted, you will receive a confirmation email containing your order number and purchase details.

3. What payment methods do you accept?
The available payment methods will be displayed during checkout.

4. Is it safe to place an order on your website?
Yes. Payments are processed through a secure and encrypted checkout system designed to protect your payment information.

5. Can I change or cancel my order?
Please contact customer support as soon as possible. Whether an order can be changed or canceled depends on its current processing status.

6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

7. What should I do if my shipping address is incorrect?
Contact customer support as soon as possible. Address changes may not be possible once the order has entered the shipping process.

8. What should I do if my package is delayed?
Please check the latest tracking information first. Carrier delays, weather conditions, customs processing, or local delivery conditions may affect delivery times.

9. What should I do if my package arrives damaged?
Please contact customer support and provide your order number along with clear photos of the package and product.

10. How do I request a return?
Contact our customer support team with your order number and the reason for the return. We will provide the appropriate return instructions.

11. Is the diffuser rechargeable?
Yes. The diffuser is powered by a built-in rechargeable battery.

12. What is the battery capacity?
The diffuser is equipped with a 900mAh rechargeable battery.

13. How long does the battery last?
One full charge can last up to approximately two weeks, depending on usage frequency and operating mode.

14. How long does it take to fully charge?
A full charge takes approximately 1.5 hours using a USB-C charging connection.

15. How can I contact customer support?
You can contact us through the support form, email, or available chat channels on our website. We provide 24-Hour Live Customer Support.