Exchange Policy

Exchange Policy

We offer exchanges only for product-related issues covered under our 1-Year Limited Warranty, including defective, damaged, or malfunctioning items under normal use.

If you believe your item has a product quality issue, please contact our customer service team at glimmax@glimmax.com with your order number, a brief description of the issue, and clear photos or videos showing the problem.

Once your request is reviewed and approved, we will provide further exchange instructions. Please do not return the item before receiving confirmation from us.

Exchanges are not available for non-product-related reasons, including but not limited to personal preference, incorrect product selection, change of mind, color preference, improper use, accidental damage, normal wear and tear, unauthorized repair, or damage caused by misuse.

For non-product-related returns, please refer to our Return Policy. Eligible unused items in their original packaging may be returned within 14 days after receipt.